At YOUVIX, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a refund within 7 days of receiving your product, subject to the following terms:

1. Eligibility for Refunds

  • Refund requests must be made within 7 days of product delivery

  • Items must be unused, in original condition, and in their original packaging

  • Proof of purchase (order number/receipt) must be provided

  • The following items are not eligible for refunds:

    • Products marked as “final sale” or “non-returnable”

    • Used or damaged products

    • Products without original packaging or tags

2. Refund Process

  1. Contact our customer support at info@youvix.com within 7 days of delivery

  2. Provide your order number and reason for return

  3. We will provide return instructions if your request is approved

  4. Once we receive and inspect the returned item, we will process your refund

3. Refund Methods

  • Refunds will be issued to the original payment method

  • Processing time: 3-5 business days after we receive the returned item

  • Shipping costs are non-refundable unless the return is due to our error

4. Return Shipping

  • Customer is responsible for return shipping costs

  • We recommend using a trackable shipping service

  • YOUVIX is not responsible for lost or damaged return shipments

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery

  • Provide photos of the damage/defect

  • We will arrange for replacement or refund at no additional cost

6. Contact Us

For any refund-related questions:
Email: info@youvix.com
Website: youvix.com